Skip to content

30 DAYS FULL SATISFACTION GUARANTEE

PURCHASE OUR RACKETS WITHOUT HAVING A WORRY

Satisfaction Guarantee is our way to ensure that you can buy your new badminton racket with peace in your mind.

We know from our experience that it easily can take a few practices or games to get used to a new racket.

Therefore, we offer 100% satisfaction guarantee in 30 days after your purchase. The 30 days starts when receiving your racket. This ensures time to test, play and get used to your new racket.

If the racket does not suit you within the 30 days, you have the opportunity to make use of the satisfaction guarantee.

Being concrete, this means that you can send the racket back and receive a full refund. No matter if the racket is scratched, the grip is changed or the stringing has changed, the refund is eligible.
... By the way, the shipping costs are of course paid by us as well.

We hope you feel comfortable purchasing your next racket with us.

Have you bought a racket and want to make use of our satisfaction guarantee?
This is how easy it is:

1. Write an email to info@basicfeather.com
2. We will then send you an email with a prepaid return label, which you can stick on the package.
3. Go down to your local post office with the package.
4. Once we have received the package, we will start a return to you.

Tip:
Please save the packaging until you are absolutely sure you want to keep your products
By doing this, you avoid the hassle of finding packaging if, contrary to our expectations, you wish to send the item back to us.

NOTE* The satisfaction guarantee on used products only applies to our badminton rackets.

Exchange service

Would you rather swap your racket for another model?
Of course, we can do that too.

Just write an email to info@basicfeather.com and include which model you would like to swap for and your order number.