Money-back Guarantee is our way to ensure that you can buy your new badminton racket with peace of mind.

We know from our experience that it can easily take a few practices or games to get used to a new racket.

Therefore, we offer 100% money-back guarantee 30 days after your purchase. The 30 days starts when receiving your racket. This ensures time to test, play and get used to your new racket.

If the racket does not suit you within the 30 days, you have the opportunity to make use of the money-back guarantee.

Being concrete, this means that you can send the racket back and receive a full refund. No matter if the racket is scratched, the grip is changed or the stringing is changed, the refund is eligible.
"By the way, the freight costs are of course paid by us as well.

We hope you feel comfortable purchasing your next racket with us.

Have you bought a racket and want to make use of our money-back guarantee? That's how easy it is:

1. Write an email to   info@basicfeather.com
2. We will then send you an email with a prepaid return label, which you can stick on the package.
3. Go down to your local post office with the package.
4. Once we have received the package, we will start a return to you.

Please save the packaging until you are absolutely sure you want to keep your products
By doing this, you avoid the hassle of finding packaging if, contrary to our expectations, you wish to send the item back to us.

NOTE* The money-back guarantee on used products only applies to our badminton rackets.

Exchange service

Would you rather swap your racket for another model?
Of course, we can do that too.

Just write an email to   info@basicfeather.com   and include which model you'd like to swap for and your order number.