Shipping & Return
At Basic Feather you get free worldwide shipping at any purchase of more than 60 USD (or equivalent in your local currency).
It's incredibly important to us that it's just as easy or even easier to shop your racket online than at your local store.
That's why we offer a 30-day satisfaction guarantee on all racket purchases. Even if you've scratched the racket, changed the grip, new stringing or whatever it might be. You can read more about our satisfaction guarantee here.
Should you need to return your racket, simply do as described below:
1. Write an email to email@example.com
2. We will send you an email with a prepaid return label, which you must print and stick on the package.
3. Go down to your local post office with the package
4. Once we have received the package, we will start the return to you.
Please save the packaging until you are absolutely sure to keep the item. By doing this, you do not have to go out and find new packaging if, contrary to our expectations, you would like to return your purchase.
Would you rather exchange your item for another product or size?
Of course, we can do that too. Write an email to firstname.lastname@example.org and tell us what you'd like to exchange your item for. If you are unsure if there is another product you prefer, see our range here.
If you have any money receivables after exchanging a product, you are able to receive these as a refund or a gift voucher to our shop.
If you choose the pay out, the money will be credited back to the credit card used for the purchase as soon as we have received your refunded item and exchanged new one.
When returning clothes, it must be returned in the same condition in which you received them. This means that the hangtag must be attached upon return, otherwise we will unfortunately not be able to make a refund.